Most gym owners focus on marketing, memberships, and training programs, but what if I told you that your facility and equipment maintenance could be the secret weapon to driving growth and member retention? Blake Bell, VP of Facilities and Equipment at EOS Fitness, shares industry-leading strategies that ensure 99% of their gym equipment is working at all times. If you want to know how the role of maintenance in gym success can elevate your member experience and boost your bottom line, this is an episode you can’t afford to miss.
Why 99% of Your Gym Equipment Must Be Working at All Times
Blake Bell shares why EOS Fitness has a five-open-work-order limit, a five-day turnaround time, and a 99% operational equipment benchmark. If your gym doesn’t meet these standards, you could be losing members faster than you think. Find out how these KPIs impact your gym’s success.
The Power of Preventative Maintenance: Fix Tomorrow’s Problems Today
Most gyms wait until equipment breaks down before acting, but EOS takes a proactive approach. Learn how their Annual Maintenance Calendar prevents breakdowns, improves equipment lifespan, and reduces liability risks—saving thousands in unexpected repairs.
Why Every Technician at EOS Fitness is Certified—And Yours Should Be Too
Many gym owners rely on untrained staff or third-party vendors for equipment repairs, leading to delays and costly mistakes. Blake reveals why EOS invests in manufacturer-certified technicians and how this strategy keeps their gyms running smoothly 24/7.
How Facility Management Impacts Member Retention & Satisfaction
A broken treadmill or malfunctioning massage chair might seem minor, but for members, it’s a deal-breaker. Blake explains how maintaining pristine facilities directly affects member experience, retention, and online reviews—and how you can turn maintenance into a competitive advantage.
The #1 Mistake Gym Owners Make: Ignoring Operations-Facilities Communication
Gym operations and facility maintenance teams often work in silos, creating inefficiencies and missed repairs. Blake shares how EOS bridges the gap through daily communication, club walk checklists, and clear reporting systems to keep everything running at peak performance.
Listen Now
Your gym’s success isn’t just about marketing and programming—it’s about creating an environment where members never have to think about broken equipment. Blake Bell’s insights prove that proactive maintenance is the backbone of a top-performing gym. Want to learn the exact strategies EOS Fitness uses to keep their gyms running at 99% efficiency and understand the true role of maintenance in gym success? Listen to the full episode now and start transforming your gym’s facility management today!
Listen to the full episode now and start transforming your gym’s facility management today!
Hungry for other fitness innovations? Listen to the episode with the guest active in the industry for the past 3 decades.
